[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"kiosks-faqs":3,"banner-contact":100},[4,10,14,18,22,28,32,36,40,46,50,54,60,64,68,72,78,82,86,92,96],{"id":5,"question":6,"answer":7,"category":8,"categoryLabel":9},"mobile-1","How do I activate my new SIM card?","Insert your SIM card into your device and dial *121# to activate. Follow the on-screen prompts. You can also visit any CWS kiosk or service center for assistance.","mobile","Mobile Services",{"id":11,"question":12,"answer":13,"category":8,"categoryLabel":9},"mobile-2","How do I check my mobile balance?","Dial *121# and select \"Balance Check\" or log into MyCare at mycare.cwseychelles.com to view your balance and usage details.",{"id":15,"question":16,"answer":17,"category":8,"categoryLabel":9},"mobile-3","How do I top up my prepaid account?","You can top up via: 1) *121# USSD menu, 2) MyCare app, 3) Cable kiosks, 4) Authorized retailers, or 5) Online at cwseychelles.com\u002Feshop",{"id":19,"question":20,"answer":21,"category":8,"categoryLabel":9},"mobile-4","What is eSIM and how do I get one?","eSIM is a digital SIM that eliminates the need for a physical card. Visit our eSIM page to check if your device is compatible and activate online instantly.",{"id":23,"question":24,"answer":25,"category":26,"categoryLabel":27},"broadband-1","What internet speeds are available?","We offer speeds from 10Mbps to 1Gbps depending on your location and plan. Visit our broadband page or contact us to check availability in your area.","broadband","Broadband & Internet",{"id":29,"question":30,"answer":31,"category":26,"categoryLabel":27},"broadband-2","How long does installation take?","Standard fiber installation takes 3-5 business days after order confirmation. Our team will contact you to schedule an appointment.",{"id":33,"question":34,"answer":35,"category":26,"categoryLabel":27},"broadband-3","Can I upgrade my internet speed?","Yes! Log into MyCare or contact our support team to upgrade to a higher speed plan. Changes typically take effect within 24 hours.",{"id":37,"question":38,"answer":39,"category":26,"categoryLabel":27},"broadband-4","What equipment do I need?","We provide a modem\u002Frouter with your installation. For WiFi coverage in larger homes, you may want to add a WiFi extender (available for purchase).",{"id":41,"question":42,"answer":43,"category":44,"categoryLabel":45},"tv-1","How many channels are included in each plan?","Starter: 40+ channels, Klasik: 60+ channels, PrimeTime: 100+ channels including premium sports and entertainment. See our TV page for full channel lists.","tv","Cable TV",{"id":47,"question":48,"answer":49,"category":44,"categoryLabel":45},"tv-2","Can I record shows?","Yes! With our DVR-enabled set-top boxes (available on Klasik and PrimeTime plans), you can record, pause, and rewind live TV.",{"id":51,"question":52,"answer":53,"category":44,"categoryLabel":45},"tv-3","Is installation included?","Yes, professional installation and setup are included with all Cable TV plans. Installation typically takes 2-3 hours.",{"id":55,"question":56,"answer":57,"category":58,"categoryLabel":59},"billing-1","How do I pay my bill online?","Visit our Payments page or log into MyCare. We accept Visa, Mastercard, and bank transfers. You can also set up auto-pay for convenience.","billing","Billing & Payments",{"id":61,"question":62,"answer":63,"category":58,"categoryLabel":59},"billing-2","When is my bill due?","Bills are generated on the 1st of each month and payment is due within 14 days. You can view your billing date in MyCare or on your monthly statement.",{"id":65,"question":66,"answer":67,"category":58,"categoryLabel":59},"billing-3","Can I change my billing date?","Contact our customer service team to request a billing date change. Changes take effect from the next billing cycle.",{"id":69,"question":70,"answer":71,"category":58,"categoryLabel":59},"billing-4","How do I get an itemized bill?","Log into MyCare and download your detailed bill PDF, which includes all charges and usage. You can also request this via email or at any service center.",{"id":73,"question":74,"answer":75,"category":76,"categoryLabel":77},"tech-1","My internet is slow, what should I do?","Try: 1) Restart your modem\u002Frouter, 2) Check for other devices using bandwidth, 3) Test speed at speedtest.net, 4) Move closer to router if using WiFi. If issues persist, contact support.","technical","Technical Support",{"id":79,"question":80,"answer":81,"category":76,"categoryLabel":77},"tech-2","How do I reset my WiFi password?","Log into your router admin panel (usually 192.168.1.1) or contact support to reset your WiFi password. You can also do this via MyCare.",{"id":83,"question":84,"answer":85,"category":76,"categoryLabel":77},"tech-3","What are your support hours?","Technical support is available 24\u002F7 via phone at +248 428 4000. Our service centers are open Monday-Friday 8am-4pm, Saturday 8am-12pm.",{"id":87,"question":88,"answer":89,"category":90,"categoryLabel":91},"account-1","How do I create a MyCare account?","Visit mycare.cwseychelles.com and click \"Register\". You'll need your account number (found on your bill) and a valid email address.","account","Account Management",{"id":93,"question":94,"answer":95,"category":90,"categoryLabel":91},"account-2","I forgot my MyCare password","Click \"Forgot Password\" on the login page and follow the instructions. A reset link will be sent to your registered email.",{"id":97,"question":98,"answer":99,"category":90,"categoryLabel":91},"account-3","Can I have multiple services on one account?","Yes! You can bundle mobile, broadband, and TV services under a single account for easier management and potential discounts.",{"id":101,"pageName":102,"title":103,"subtitle":104,"imageUrl":105},"banner-contact","contact","Contact",null,"\u002Fcontent\u002Fpages\u002Fpage-banners\u002Fcontact.webp"]