Frequently Asked Questions

Insert your SIM card into your device and dial *121# to activate. Follow the on-screen prompts. You can also visit any CWS kiosk or service center for assistance.

Dial *121# and select "Balance Check" or log into MyCare at mycare.cwseychelles.com to view your balance and usage details.

You can top up via: 1) *121# USSD menu, 2) MyCare app, 3) Cable kiosks, 4) Authorized retailers, or 5) Online at cwseychelles.com/eshop

eSIM is a digital SIM that eliminates the need for a physical card. Visit our eSIM page to check if your device is compatible and activate online instantly.

We offer speeds from 10Mbps to 1Gbps depending on your location and plan. Visit our broadband page or contact us to check availability in your area.

Standard fiber installation takes 3-5 business days after order confirmation. Our team will contact you to schedule an appointment.

Yes! Log into MyCare or contact our support team to upgrade to a higher speed plan. Changes typically take effect within 24 hours.

We provide a modem/router with your installation. For WiFi coverage in larger homes, you may want to add a WiFi extender (available for purchase).

Starter: 40+ channels, Klasik: 60+ channels, PrimeTime: 100+ channels including premium sports and entertainment. See our TV page for full channel lists.

Yes! With our DVR-enabled set-top boxes (available on Klasik and PrimeTime plans), you can record, pause, and rewind live TV.

Yes, professional installation and setup are included with all Cable TV plans. Installation typically takes 2-3 hours.

Visit our Payments page or log into MyCare. We accept Visa, Mastercard, and bank transfers. You can also set up auto-pay for convenience.

Bills are generated on the 1st of each month and payment is due within 14 days. You can view your billing date in MyCare or on your monthly statement.

Contact our customer service team to request a billing date change. Changes take effect from the next billing cycle.

Log into MyCare and download your detailed bill PDF, which includes all charges and usage. You can also request this via email or at any service center.

Try: 1) Restart your modem/router, 2) Check for other devices using bandwidth, 3) Test speed at speedtest.net, 4) Move closer to router if using WiFi. If issues persist, contact support.

Log into your router admin panel (usually 192.168.1.1) or contact support to reset your WiFi password. You can also do this via MyCare.

Technical support is available 24/7 via phone at +248 428 4000. Our service centers are open Monday-Friday 8am-4pm, Saturday 8am-12pm.

Visit mycare.cwseychelles.com and click "Register". You'll need your account number (found on your bill) and a valid email address.

Click "Forgot Password" on the login page and follow the instructions. A reset link will be sent to your registered email.

Yes! You can bundle mobile, broadband, and TV services under a single account for easier management and potential discounts.