Terms & Conditions

All Cable & Wireless Customer Services Centres on Mahe, Praslin and La Digue can be used for making enquiries, paying your CWS bill and applying for services. You may contact CWS:

• By email: cableandwireless@seychelles.net
• By telephone: 428 4000 (sales) or 121 (faults)
• By fax: 432 2777
• Website: www.cwseychelles.com

You must provide a valid email address when placing an order and maintain this address, or provide CWS with an alternative postal address.

On the date you place an order you offer to purchase the relevant Service from CWS under these Terms. By placing an order you agree that CWS, or third parties on CWS behalf, may carry out credit checks on you. Your order can be accepted or rejected by CWS at its discretion. CWS (or other companies or organisations on CWS behalf) will need to visit your premises to carry out tests, provisioning or activation and you agree to co-operate and assist. CWS cannot guarantee exact times of visits and is not liable for the consequences of delay. You agree, at your own expense, to be responsible for all customer site preparation activities necessary for installation of the Service. You are responsible for ensuring that your equipment meets the minimum system requirements associated with the Service.

Published speeds of service are maximum speeds only. The speed you experience when using the Services may be affected by factors including your distance from local and national telephone exchanges, telephone line age/quality, satellite provider performance, international internet congestion, and your computer settings and optimization. CWS is not responsible for the performance of networks with which CWS may from time to time connect, including but not limited to the networks of other internet service providers. You must keep the password and all other security information confidential and you will be responsible for all activities and related costs that take place in conjunction with the use of your password or security information. Security, appropriate use of the internet, regulating access to minors/others, virus protection, spam management, spyware identification, general system healthcare and all other issues relating to your use of the internet and its consequences are solely your responsibility.

The charges applicable to CWS processing of any order and the provision of any Service or supply of Equipment (Service Charges) shall be the Service Charges set out in CWS tariff as agreed with you at the time of order or as communicated to you by email or in writing. All services are subject to Goods and Services Tax (GST). By taking up service with CWS, you agree to pay to CWS GST at the applicable rate in accordance with the law. You agree to pay all invoiced Service Charges by the payment due date specified on the invoice. CWS may charge interest on any overdue amounts payable from the due date until payment of all sums owing.

You agree that you will:

• Not use, nor allow others to use, the Services in any way which breaches the Acceptable Use Policy
• Not resell the Services to any third party except where expressly agreed in writing by CWS
• Safeguard security information (including your password)
• Notify CWS of any changes or inaccuracies to the registration data about yourself
• Only use and connect equipment and/or networks to the CWS network that are approved and comply with all relevant legislation, standards and licence requirements
• Allow CWS and its representatives access to your premises at reasonable times to carry out necessary actions
• Comply with these Terms and any reasonable instructions CWS gives you from time to time

Nothing in these Terms shall restrict or exclude either party liability for death or personal injury arising from breach of duty or negligence and nothing in these Terms shall restrict or exclude either party liability for fraud or fraudulent misrepresentation. CWS liability to you, and your liability to CWS, in respect of all causes of action arising in each calendar year in contract, delict or otherwise under, in connection with or arising out of the supply or non-supply of Services and/or Equipment shall be limited to damages equal to SCR 7,500 in such calendar year. You shall at all times be under a duty to mitigate any losses suffered by you.

In processing, provisioning and activating your order, providing Service, billing you and otherwise interacting with you as a customer, CWS will collect, store, process and/or transfer data relating to you. You agree that CWS shall be entitled to collect, store, process and/or transfer data about you in accordance with the laws applicable in the Seychelles from time to time. From time to time CWS and carefully selected companies may contact you about other CWS or other products and services that we think may be of interest to you. If you do not wish us to contact you, please inform us at the time of order or, in writing, at any time afterwards.

Additional terms apply to specific services:

• Wireless Broadband: Optimum performance delivered on CWS LTE network. Daily Fair Usage Policy (FUP) applies to 5G Unlimited packages with speed reduction to 1Mbps after daily limits.
• Fixed Broadband: Monthly Anti-Abuse Policy (AAP) applies. Speed drops to 1 Mbps if monthly data limits (2TB to 4TB) are exceeded until end of month.
• Mobile Services: Fair Usage Policy applies to unlimited packages with daily data limits at 5G speeds. International roaming rates apply. Equipment may be locked to CWS network during contract period.

If you have subscribed to Services which require a minimum term (Minimum Term), you agree to pay the Service Charges for the whole of the Minimum Term starting on the date on which the Service is activated. You cannot cancel the Services unless you pay the balance of unpaid Service Charges for the remainder of the Minimum Term. After the Minimum Term, you can cancel the Services upon 30 days notice in writing and you will be billed up until the end of the 30 days. Either you or CWS may end a Service or the contract by thirty (30) days prior notice if the other party has materially breached these Terms and has not corrected such breach within thirty (30) days of a written notice requiring correction.

CWS may change these Terms from time to time by notifying you of the revised Terms. You may not amend these Terms without the written, specific agreement of CWS. These Terms are the exclusive statement of the agreement between you and CWS related to the subject matter of these Terms. They supersede all understandings and prior agreements, whether oral or written, between the parties. These Terms shall be governed and construed in accordance with Seychelles law and the Parties irrevocably agree to the exclusive jurisdiction of the Seychelles courts.