CWS - Your Connected World

Introduction

Cable and Wireless (Seychelles) Limited ("Company", "CWS", "We", "Us", or "Our") respect your privacy and are committed to protecting it through our compliance with this policy.

This policy applies to information we collect through our services, mobile applications, websites, and in email, text, and other electronic communications sent through or in connection with our services.

Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, do not use our services. By using our services, you agree to this privacy policy.

This policy may change from time to time. Your continued use of our services after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.

Information We Collect and How We Collect It

Information You Provide to Us

When you register for our services, subscribe to our services, or request further services, we may ask you to provide information by which you may be personally identified, such as:

Name, postal address, email address, telephone number
Information provided when registering to use our services
Records and copies of your correspondence with us
Details of transactions you carry out through our services
Financial information before placing orders
Your responses to surveys for research purposes

Automatic Information Collection

When you access and use our services, we may automatically collect certain details of your access to and use of our services, including:

Usage details, traffic data, location data, logs, and other communication data
Resources that you access and use through our services
Device information including unique device identifier, IP address, operating system, browser type
Mobile network information and device telephone number

Third-Party Information Collection

When you use our services, certain third parties may use automatic information collection technologies. These third parties may include:

Advertisers, ad networks, and ad servers
Analytics companies
Device manufacturers

We do not control these third parties' tracking technologies or how they may be used. If you have any questions about targeted content, you should contact the responsible provider directly.

How We Use Your Information

We use information that we collect about you or that you provide to us, including any personal information, to:

Provide you with our services and their contents
Provide any other information, products or services that you request from us
Fulfill any other purpose for which you provide information
Give you notices about your account and services
Carry out our obligations and enforce our rights arising from contracts
Notify you about updates to our services
Improve our services and deliver a better and more personalized experience
Estimate our audience size and usage patterns
Store information about your preferences to customize our services
Speed up your interactions with our services
Recognize you when you use our services

Disclosure of Your Information

We may disclose aggregated information about our users without restriction. In addition, we may disclose personal information that we collect or you provide:

To our subsidiaries and affiliates
To contractors, service providers, and other third parties we use to support our business
To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale
To fulfill the purpose for which you provide it
For any other purpose disclosed by us when you provide the information
With your consent
To comply with any court order, law, or legal process
To respond to any government or regulatory request
To enforce our rights arising from contracts for billing and collection
If we believe disclosure is necessary to protect the rights, property, or safety of CWS, our customers, or others

Data Security

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. The safety and security of your information also depends on you.

Where we have given you (or where you have chosen) a password for access to certain parts of our services, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Unfortunately, the transmission of information via the internet and mobile platforms is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted through our services. Any transmission of personal information is at your own risk.

We are not responsible for circumvention of any privacy settings or security measures we provide.

Accessing and Correcting Your Personal Information

You can review and change your personal information by logging into our services and visiting your account profile page or by contacting our customer service team.

If you delete your contributions from our services, copies may remain viewable in cached and archived pages, or might have been copied or stored by other users.

You are responsible for ensuring we have up-to-date active and deliverable contact details for you.

Your Rights

Under applicable data protection laws, you may have the following rights:

The right to access your personal information
The right to rectify inaccurate personal information
The right to erase your personal information in certain circumstances
The right to restrict processing of your personal information
The right to data portability
The right to object to processing
Rights in relation to automated decision making and profiling

To exercise any of these rights, please contact us using the contact information provided below.

Marketing Communications

From time to time CWS and carefully selected companies may contact you about other CWS or other products and services that we think may be of interest to you.

If you do not wish us to contact you for marketing purposes, please inform us at the time of order or, in writing, at any time afterwards. Please also let us know when your contact details change.

You can opt out of marketing communications at any time by contacting us or using the unsubscribe links provided in our communications.

Changes to Our Privacy Policy

We may update our privacy policy from time to time. If we make material changes to how we treat our users' personal information, we will post the new privacy policy on our website and notify you through our services.

The date the privacy policy was last revised is identified at the bottom of this page. You are responsible for periodically visiting this privacy policy to check for any changes.

Contact Information

To ask questions or comment about this privacy policy and our privacy practices, or to exercise your rights, contact us at:

Phone: +248 428 4000

Email: cableandwireless@seychelles.net

Address: Rue de la possession, P.O. Box 4, Victoria, Mahe, Seychelles

Visit: Any CWS Customer Service Centre on Mahe, Praslin or La Digue

Legal Basis for Processing

We process your personal information on the following legal bases:

Contract: To perform our contract with you or to take steps requested by you before entering into a contract
Legal obligation: To comply with our legal obligations, including regulatory requirements
Legitimate interests: For our legitimate business interests, such as improving our services, fraud prevention, and network security
Consent: Where you have given us your consent, such as for marketing communications

Last updated: August 2024

Privacy Policy